Operational Quality Manual

The Police University College’s quality system has been audited by the Finnish Education Evaluation Centre (FINEEC), which concluded that it meets the national standards for higher education institutes’ quality management as well as European principles and recommendations. The international quality label is valid until spring 2030.

We use the Plan - Do - Check - Act (PDCA) model for continuous development to outline our quality management procedures in order to ensure that our operations are knowledge-driven.

Our strategy is the basis of our planning. Our pedagogical and RDI policies supplement and give more detail to our strategy. We analyse the operating environment as part of the planning of operations, and this results in the conclusion of a performance agreement with the National Police Board and our own Action plan. Budgeting ensures resources for our strategy-driven goals. 

Teaching and learning as well as research and development are our core processes supported by management and resources. The Do chapter of the Operational Quality Manual contains descriptions and instructions that guide our processes and information about our university college community, partners and resources.

We systematically evaluate our operations using various procedures on which we have compiled information in the chapter of the Operational Quality Manual titled Check. Healthy self-criticism, feedback and continuous reflection are essential parts of our quality system.

We develop our strategy, operations and processes as well as our resources on the basis of the information obtained from evaluations and feedback. Our working groups play a key role in the development of operations.

Quality system illustration

Quality system for teaching and learning illustration

Quality system for curriculum work illustration

Quality system for research and development illustration

Our quality policy describes the principles, objectives and responsibilities of our quality management. It is derived from our strategy.

Our mission

The Police University College produces knowledge and expertise.

Our customers

Our customers include the students in our various programs, police units and the working life, and the society. We collaborate with our partners.

Our development principles

The PDCA model (plan, do, check, act) of continuous development outlines our quality management procedures and actors and ensures a continuous development based on knowledge.

Our goals

• Our operations are based on a forward-looking approach.
• Our university college community is competent, learns and utilizes feedback.
• Our partnerships are strong.
• We operate in a socially responsible, open and impactful manner.

Our responsibilities in quality management

We all operate with a customer-centered attitude and develop our competence and work.

Each one of us monitors and evaluates the status and changes in the operating environment.

The persons responsible for our processes maintain and develop our procedures together with others.

Our management is committed to the quality work and decides on its principles and policies.

We also offer our customers and partners the possibility to participate in the planning, assessment and development of our operations.

The foundation of our quality culture

The shared values of police fairness, professionalism, customer service and staff welfare are the foundation of our operations. Together, we create a culture that aims to respond to our customers’ needs and produce value and wellbeing for them.

Quality Policy illustration